—– Questions, answered
Everything you need to know before you arrive
A few helpful answers about planning, booking, and enjoying an Equistone stay.
—– Need more help?
Still curious?
Our stay curators are here to answer the questions that do not fit in a list.
—– Planning your stay
How do I enquire about a property?
Choose a property you love and select Enquire Now, or send us a general enquiry through the Contact page. Our stay curator will respond with availability and next steps.
How far in advance should I book?
We recommend booking 4–8 weeks ahead for most stays. For peak seasons, long weekends, and larger homes, earlier is always better.
Can you help plan experiences?
Absolutely. We can arrange private dining, wellness treatments, local guides, celebrations, adventure activities, and more.
—– During your stay
What is included in my stay?
Every property includes professional housekeeping, high-speed Wi-Fi, essentials, and a dedicated local contact. The exact inclusions vary by home and are shared before confirmation.
Can I request a chef or concierge service?
Yes. Chef services, concierge support, transfers, and bespoke experiences can be arranged for your stay with advance notice.
Are the properties pet-friendly?
Some homes welcome pets. Tell us about your companion when enquiring and we will recommend the right property.
—– Bookings & payments
What is the cancellation policy?
Cancellation terms are specific to each property and season. Your stay curator will share the full policy clearly before you confirm.
How do I confirm my booking?
Once we have found the right home and dates, we will send a confirmation with the booking details and payment schedule.
Do you accept corporate or event stays?
Yes. We welcome carefully considered corporate retreats, intimate celebrations, and private events at selected homes.